Thursday, July 23, 2009

The Best Customer Service in the World


A man running a small business in the West Indies is losing money satisfying a happy customer in the UK.

The customer is me. The company makes a very spicy sauce. I bought a bottle of it when my wife and I visited Nevis in the West Indies for our 25th anniversary in 2007. Since you only use 2-3 drops at a time, it's lasted 2 1/2 years, but it's at an end. This was a case of great sadness for me: I cannot afford to travel to Nevis to buy another bottle but this is without doubt a superb sauce: the best I have come across in more than 50 years on Earth. Two to three drops blow your head off: I suspect a teaspoonful would be fatal.

I noticed that the label included an email address and, more in hope than expectation, I send off an email asking whether there was anyone in the UK who stocked the sauce. Back came the reply "my sister is going back to england next week give me your telephone # and i will give you a call on how to get some over to you glad you enjoyed it"

I emailed back my phone number and he called me from the West Indies and has indeed arranged for his sister to bring back two bottles of this sauce. This is spectacular service: the "deal" is just £10.

The man's name is Llewellyn Clarke and his sauce is shown in the photograph.

So if you are ever in Nevis, call in to the local supermarket and buy this sauce. It's just labelled "Hot Pepper and Thyme Sauce" with Llewellyn Clarke's name on it. You can buy it from Ram's supermarket, just outside Charlestown on Nevis. It's the best spicy sauce in the world and so is the after-sales service!

5 comments:

Cathryn said...

You have the most amazing stories of customer service. I wonder if there's a book in there somewhere?

Have you read "Dear American Airlines" by Jonathan Miles?

Sean Haffey said...

Ah, thanks for the pointer! Also see "United Breaks Guitars" here http://www.youtube.com/watch?v=5YGc4zOqozo

Anonymous said...

Hi,

It looks like Llewellyn Clarke is going to get a bump in positive exposure. FedEx has apparently launched an advertising campaign centered around him. Being a hot sauce affectionado myself I'd love to get a hold of some.

Ritesh Patel said...

I believe you can email him directly Llewellynclarke@gmail.com and ask him if he will ship to you

Sean Haffey said...

Isn't it great to see someone doing so well through a combination of excellence, honesty and hard work?